The Rise of Online Community Management Platforms

Online Community Management Platforms


Are you looking to build, grow, and nurture a thriving online community? Well, you’re in luck!

Today, we delve into online community management platforms, the all-in-one solutions that have revolutionized how we connect, engage, and interact on the Internet.

Understanding the Essence of Community Management

Before we dive into the specifics of these platforms, let’s take a step back and grasp the essence of community management.

As the Internet’s influence grew, so did the need for effective online community management.

It’s all about creating a space where like-minded individuals can come together, share common interests, and foster meaningful relationships.

The Challenges of Nurturing an Online Community

Building and maintaining online communities posed significant challenges in the early days of the Internet.

Managing multiple platforms, handling user interactions, and ensuring a positive atmosphere required significant effort and resources.

As the popularity of these communities skyrocketed, so did the need for a more streamlined and efficient approach.

Examples of Online Community Management Platforms

Discourse: Discourse is a popular and open-source online community management platform that offers a feature-rich, user-friendly environment for community building.

Its intuitive interface allows members to engage in discussions, share content, and collaborate seamlessly.

Discourse’s modern design and responsive layout make it accessible across various devices, enhancing user experience and participation.

Mighty Networks: Mighty Network is a versatile platform that empowers community organizers to create unique and branded networks tailored to their niche.

It combines the features of a social network, forum, and content management system, providing a holistic solution for community growth.

The platform offers customization options, allowing organizers to add their branding elements and create a personalized experience for their members.

Vanilla Forums: Vanilla Forums is known for its flexible and customizable platform that suits various community types, from customer support forums to fan communities.

Its user-friendly interface makes it easy for community managers and members to navigate and participate in discussions.

The platform also offers a range of add-ons and integrations, enhancing its functionality and adaptability.

Hivebrite: Hivebrite is an all-in-one community engagement platform for organizations, associations, and alums networks.

It provides tools for member networking, event management, content sharing, and more.

The platform’s emphasis on fostering meaningful connections and engagement helps organizations build and nurture active communities.

Invision Community: Invision Community is a robust and scalable platform that caters to large communities with heavy user traffic.

It offers advanced moderation and user management tools, ensuring a safe and positive environment for members.

The platform’s flexibility allows community owners to tailor their online spaces to meet their needs.

Khoros Communities (formerly Lithium): Khoros Communities is a comprehensive community management platform that enables brands to build vibrant online communities to support their products and services.

With features like gamification, ideation boards, and user reputation systems, Khoros Communities fosters member engagement and loyalty.

BuddyBoss: BuddyBoss is a unique community management platform built on WordPress and BuddyPress, providing a seamless integration of social networking features with the power of WordPress content management.

It offers community-building tools, including member profiles, activity feeds, and private messaging.

Higher Logic: Higher Logic is a platform for associations and member-based organizations.

It offers engagement tools, including discussion forums, resource libraries, and event management features.

The platform’s automation capabilities help community managers deliver personalized experiences to members.

Crisp Chat: Crisp Chat combines live chat and community management to create an interactive and engaging user experience.

It allows community managers to offer real-time support to members, answering questions and resolving issues promptly.

These examples represent just a fraction of today’s diverse online community management platforms.

Each platform has unique features and capabilities, catering to various community types and objectives.

Community organizers and managers should carefully assess their requirements and preferences to find the platform that best aligns with their goals.

Unraveling Some of The Features

1. Centralized Community Hub: Picture a virtual command center that lets you oversee all your community channels from one place.

No more hopping between platforms or tabs.

An online community management platform offers a unified dashboard that simplifies everything.

2. User Engagement and Moderation: Engaging with community members and maintaining a healthy atmosphere is vital.

These platforms have moderation tools to keep trolls and spammers at bay, ensuring a positive and safe environment for everyone.

3. Data Analytics and Insights: Numbers don’t lie, and with these platforms, you get valuable data insights into community growth, popular content, and member activity.

Such analytics empower you to make data-driven decisions and understand what makes your community tick.

4. Content Management: Organizing and sharing content has never been easier.

These platforms facilitate content management, allowing seamless articles, videos, images, and more sharing.

5. Customization and Branding: Your community should reflect your brand’s identity.

These platforms offer customization options, enabling you to tailor the community’s look and feel to match your branding.

6. Gamification Elements: Keeping members engaged is key to a flourishing community.

Many platforms incorporate gamification elements like badges, rewards, and leaderboards, fostering a sense of achievement and competitiveness.

7. Integration Capabilities: Seamless integration with third-party tools, such as social media platforms or email marketing services, further enhances your community’s functionality and reach.

Choosing the Right Platform for Your Community

With numerous online community management platforms available, choosing the one that best suits your community’s needs can be overwhelming.

To make an informed decision, consider the following factors:

1. Community Size and Type: Evaluate the size and nature of your community.

Some platforms are better suited for large-scale communities, while others cater to niche interests.

2. Feature Set: Make a checklist of must-have features for your community.

Not all platforms offer the same tools, so it’s crucial to identify what aligns with your goals.

3. Scalability: As your community grows, so will your requirements.

Opt for a platform that can scale along with your community’s expansion.

4. Budget and Pricing Model: Cost plays a crucial role in platform selection.

Look for a solution that fits your budget and offers a pricing model that suits your needs.

5. User-Friendly Interface: A user-friendly platform ensures community managers and members have a seamless experience.

The Future of Online Community Management Platforms

As online communities continue to thrive and evolve, so will the platforms supporting them.

We can expect enhanced AI-powered moderation, more detailed analytics, and improved customization options.

With virtual and augmented reality gaining momentum, who knows – we might soon find ourselves attending community meetups in the metaverse!


Online community management platforms have transformed how we build and maintain digital communities.

These all-in-one solutions have streamlined processes, fostered engagement, and provided invaluable insights for data-driven decision-making.

Whether you’re a seasoned community manager or just starting, leveraging the power of these platforms can take your online community to new heights.

So, what are you waiting for? Embrace the power of online community management platforms and watch your digital tribe flourish!